![]() ![]() ![]() Subscribe to contactForm.submit to receive notifications whenever someone submits a ticket from your knowledge base or embedded help widget. Subscribe to comment.create to receive new comments including the comment text itself, or comment.statusChange to be notified whenever someone publishes or deletes a comment. This can be a great way to monitor your teams writing activity, and when used in conjunction with custom user roles, it can be a powerful way to manage and approve content before it goes live. You can subscribe to the article.create and article.statusChange events to receive notifications in Slack whenever someone either creates a new article, or (for example) changes an article from "Draft" to "Ready to Publish". If you received that notification, congratulations your webhook is ready to go! After you create your webhook, you should see a new notification in your Slack channel:.Once you're done setting the webhook configuration, click the Create button.Paste the Webhook URL you copied from the Slack page into the Endpoint text field.Select Slack from the Webhook Type dropdown.See Available webhook events for more details. Choose the Webhook Events you want to receive notifications about.Choose the Knowledge Bases you want to receive notifications about.This will open a pop-up where you can configure your webhook:.Select Add Incoming Webhook and add a name and description for. Select the + Create New Webhook button. Create an incoming webhook In Mattermost, go to Product menu > Integrations > Incoming Webhook.After you choose the channel and click Add Incoming Webhooks integration, find the Webhook URL and Copy URL.In the new configuration, you can either create a new Slack channel or choose an existing channel to receive the notifications.Click on your workspace title to get a dropdown.You can create webhooks to monitor your team's editing activity, or your customers' feedback inside of your Slack account in real time.įirst, you will need to make sure you have the Slack Incoming Webhook app installed. ![]()
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